Customer FAQs

You can login or sign up using your phone number here (link). Click on “Send Code”, you will receive an OTP code from BazaarGhar on SMS. Enter that code and click on “Verify”.

Yes, you can login from multiple devices.

If in case you are facing issue in getting the OTP or verification code while signing in, You can sign up and login via email or contact our customer support team (0301-1166879).

Customer Support Helpline: 0301-1166879

Working hours: 9am to 9pm

Please follow these steps:

Go to Settings. Go to Apps Management.Look for “BazaarGhar” app. Go to storage. Clean Cache. Open app again.

Yes, all of them are genuine. And if there is any replica on the website, the seller is responsible to clearly mentioned it in description.

We have many sellers working with us, it is possible that they are selling same product with different prices, you can order depending upon the quality of product and product reviews.

Delivery charges depends on the package weight, volume and depending upon the destination.

The average delivery time within Pakistan is 3-4 working days.

Yes, we do. We have a range of international customers and we deliver them our quality products. If you are an international buyer, please drop a WhatsApp message on 00923011166879, and our team will contact you.

Note: “Order via WhatsaApp” option is available with every product.

Currently, we are offering the COD (Cash on Delivery) only. International buyers have to pay in advance.

Login with your phone number or email.

Click on “Add to cart” button.

Go to “cart” page by clicking on button.

Click on “Proceed to checkout”.

Add your address by clicking on “Add New Address” button.

After adding address, click on “Continue to shipping”.

Select your payment method and click on “Checkout”.

Select your payment method and click on “Checkout”.

Note: International buyers have to order via WhatsApp (0092 301 1166879).

Yes, you can place an order via WhatsApp on 0301-1166879. Note: International buyers have to order via WhatsApp 00923011166879.

To add a product in cart, click on “Add to cart” button.

To remove item from cart, click on cart icon then click on cross icon (x) to remove product.

Our fulfillment department will call you within few hours after order placement to confirm your order.

You can check status of your order by calling our customer support helpline (0301-1166879)

Items bought from different sellers are often shipped separately to ensure no delay in the fulfillment of your order.

BazaarGhar aims to provide an excellent customer commitment and customer experience. So, if you are not happy with any product, you have 6-days’ time to return that product. The amount of your product will be transferred to your bank account as soon as you handover the product for return.

Note: Customers must not have to use that product.

Please contact helpline: 0301-1166879

Customer may cancel the order before it has been shipped to it.

If the Customer cancels the order before the status of “It’s Shipped”, any such shipment and liability associated with the same shall remain the sellers responsibility to pay the shipping charges.

Customer can refund where the Customer has pre-paid for the Product and he/she cancels the order before it has been shipped.

Customer can reject / return the order because of the following reasons:

  • If the product is broken or damaged.
  • If the product is not what the customer has ordered.
  • The Customer changes his/her mind or no longer needs the product [applicable for certain categories only (subject to confirmation from seller)]
  • If there is a mistake by customer e.g customer wants to order a single piece but accidently ordered 4 to 5 pieces. (Depends on sellers, if they allow or not).
  • The product includes the original tags, user manual, warranty cards, freebies and accessories.

Note: Customized & Electronic products are not return / refundable until or unless the product is broken or damaged or product is not what the customer has ordered. In such cases customer must have to contact customer support helpline and customer must not have to use the product.